When you need help with your order or our products and services, contact one of our support specialists via e-mail, the Web, or telephone. We commit to getting you in touch with a live person for support within 30 minutes of your initial contact. Most issues are resolved within an hour.
Whalen Metals practices a zero-defect quality management program. We take your concerns seriously and invite our customers to participate in our monthly quality meetings that include senior company management, vendors, and customers.
Information on our Quality Programs:
Six Sigma The Deming Philosophy Zero-Defect
Sanjay Gupta, Director of Support Services
Please e-mail questions and comments about our support and quality philosophy to sgupta@whalenmetals.com.